Complaints & Investigations
What do you do when issues arise between you and the licensee or brokerage that you are have an agreement with? What do you do if you witness a licensee acting in what you perceive to be an unethical or unprofessional manner?
The Nova Scotia Real Estate Commission is responsible for setting standards of practice for the real estate industry. This role serves both the industry and the public: to create consumer confidence and trust in the industry it is essential to limit unethical, incompetent, and illegal practices. This includes a thorough complaints and investigations process.
The Commission receives complaints from consumers, licensees, real estate associations, financial institutions and police agencies. The Registrar also has the authority to order an investigation if information comes forth from sources other than a formal written complaint. In particular, information regarding issues of serious threat to the public interest would result in an investigation.
NO ANONYMOUS COMPLAINTS
The Commission will not proceed with a complaint unless it receives sufficient information to determine if the matter should be investigated. Often, the complainant is an important witness and without their cooperation the Commission will not be able to make that determination.
